Passenger Assistance Agent

G2 Secure Staff • Newark, NJ

173d

About The Position

The position involves providing special assistance to passengers at the airport, including those requiring wheelchairs and aisle chairs. The role requires meeting inbound and outbound flights to ensure that passengers needing special assistance receive the necessary support. Responsibilities include actively participating in the Safety Management System (SMS) and providing general information and directions to passengers.

Requirements

• High School diploma or equivalent
• Previous airport and/or customer service experience preferred
• Must be 18 years of age or older
• Must have a reliable telephone and transportation
• Must be able to read, understand and carry out instructions in English
• Ability to work from verbal and written instructions
• Ability to communicate in English clearly and concisely verbally and in written form
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
• Must be able to lift, carry and/or hold up to 75 lbs
• Must pass pre-employment and random drug test
• Must complete a criminal background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be a citizen of the US or possess the necessary authorization from the immigration and naturalization Service (INS)

Responsibilities

• Actively participate in the Safety Management System (SMS)
• Provide special assistance to passengers as requested
• Provide general information and directions to passengers
• Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
• Check equipment thoroughly before use (wheels, locks, seats, back & footrests)
• Lock wheels when assisting passengers in/out of courtesy chair
• Always use both hands when pushing courtesy chairs
• Always back chairs down inclines
• Request assistance from another employee when transferring passenger from one chair to another (if passenger cannot transfer him/herself)
• Never take a courtesy chair up/down a stairway or escalator
• Complete appropriate documentation in a timely manner
• Be neat and careful when handling other people's property, especially mobility aids and luggage
• Familiarize with all Government/Client/Airport/Company regulations
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
• Attend meetings and in-services as required
• Utilize appropriate communications channels and maintain records, reports and files as required
• Be attired in proper uniform or business attire as directed by company officials and identification must always be visible
• Ensure identification badges are always visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
• Perform other duties as requested
• Comply with all safety requirements including using only trained equipment, reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees