PAS QA Operations Trainer WMCG

Wellstar Health System

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: The PAS QA Operations Trainer position reports directly to PAS QA and Onboarding Director. Key responsibilities of the role include: Providing virtual and or in-person PAS and Front Office Reg Essentials Onboarding and Operations Training. Additionally, collaborates with department leaders and business partners on the creation and development of all onboarding and operations training content. This position has the potential to impact several hundred PAS and Front Office team members each year through the PAS Reg Essentials Onboarding program, supporting new location implementations, and the ongoing operations training for existing team members.

Requirements

High School Diploma General or GED General or Associates Other-Preferred
CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days
Minimum 2 years experience in healthcare Revenue Cycle Required and Bachelors degree or higher may substitute for experience Required
Computer/data entry experience.
Ability to communicate with various members of the healthcare team.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
Effective problem solving and critical thinking skills.
Typing or data entry competency of at least 40 words/minute.
Cash handling and balancing.
Demonstrated professionalism, effective communication skills and active listening skills.

Nice To Haves

Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
High attention to detail, self-directed and a positive attitude are essential.
Effective problem solving and critical thinking skills.

Responsibilities

Provides Training for PAS and Non-PAS Registration staff.
Leads PAS Registrations Essentials Onboarding Courses virtually and/or in-person based on operational needs.
Administers Registration Essentials Onboarding content to facilitate a high level of understanding for all new hire PAS and Front Office team members.
Administers ongoing PAS and Front Office Operations training content to facilitate a high level of staff proficiency related to registration processes.
Maintains knowledge of standard, administrative and department policies, procedures, and protocols.
Maintains knowledge of commercial and government insurance plans, government, hospital, and billing requirements to ensure proper compliance of the PAS department.
Stays abreast of policy and procedural updates to ensure training content is consistent with current expectations.
Completes Monthly Self Studies in advance of assignments to ensure familiarity with content and ability to answer leadership and team questions.
Assists PAS management team with determining annual performance review goals and provides relative training content to support the successful achievement of goals.
Supports staff development and education initiatives by composing training materials with collaboration of the PAS and Revenue Cycle leaders and Organizational Learning.
Support of course development including but not limited to new hire training classes, monthly self-studies, annual staff competencies and other programs as needed.
Develops informational material to reduce or eliminate registration errors based on current patterns and trends.
Collaborates with Org Learning on the development of Annual CBL program content and monthly assignment schedule.
Mentors new-hire team members through the remediation period to ensure all students receive every opportunity available to achieve successful outcomes on the end-of-course exams and retakes.
As appropriate, provides mentoring review materials to new-hire team members to address areas of the students deficiency.
Implements training programs to address deficiencies while maintaining consistency across the health system for PAS patient experience.
Routinely reviews training surveys to seek areas for improvement.