Party Host Lead

Altitude Trampoline Park•Garfield Township, MI

15d

About The Position

KEY RESPONSIBILITIES • Schedule, coordinate and manage birthday party requests • Create a fun and enthusiastic environment for all guests • Organize and implement birthday activities • Supervise and schedule party staff • Handle guests' questions and concerns professionally and courteously • Maintain reservations and prepare reports • Oversee party experience • Maintain positive guest experience by using our SMILES philosophy • Sources, orders, and maintains inventory of party supplies • Maintains open communications with management of scheduled events • Develop and implement post-party follow up and referral process • Assists and supports front desk staff on all birthday related questions/concerns • Operates Point of Sale (POS) system including deposits and party transactions • Support sales and marketing plans in collaboration with leadership team • Follow safety and incident reporting guidelines • Provides or performs other services or duties as required by management QUALIFICATIONS AND SKILLS • 2-3 years of supervisory or management experience in party planning or booking events • Degree in management is a plus • Family Entertainment or amusement park background is a plus • Workdays, nights, weekends, and holidays as required • Must be very organized, detailed oriented, and a strong communicator • Professional, "Altitude" attitude and work ethic • Excellent organizational skills with the ability to prioritize workload and multi-task in a fastpaced environment Background check will be required before hiring

Requirements

2-3 years of supervisory or management experience in party planning or booking events
Workdays, nights, weekends, and holidays as required
Must be very organized, detailed oriented, and a strong communicator
Professional, "Altitude" attitude and work ethic
Excellent organizational skills with the ability to prioritize workload and multi-task in a fastpaced environment
Background check will be required before hiring

Nice To Haves

Degree in management is a plus
Family Entertainment or amusement park background is a plus

Responsibilities

Schedule, coordinate and manage birthday party requests
Create a fun and enthusiastic environment for all guests
Organize and implement birthday activities
Supervise and schedule party staff
Handle guests' questions and concerns professionally and courteously
Maintain reservations and prepare reports
Oversee party experience
Maintain positive guest experience by using our SMILES philosophy
Sources, orders, and maintains inventory of party supplies
Maintains open communications with management of scheduled events
Develop and implement post-party follow up and referral process
Assists and supports front desk staff on all birthday related questions/concerns
Operates Point of Sale (POS) system including deposits and party transactions
Support sales and marketing plans in collaboration with leadership team
Follow safety and incident reporting guidelines
Provides or performs other services or duties as required by management