FUNBOX Party Coordinator

Red Door Bounce LP•Escondido, CA

just now

About The Position

As a Party Coordinator, you are the effective manager and lead operator of the birthday department. You own the end-to-end party experience — from confirming bookings and preparing itineraries to leading your team through a smooth execution day. You’ll serve as the liaison between guests and internal departments, ensuring FUNBOX parties are organized, energetic, and memorable. This role is ideal for someone who thrives in structured, fast-paced environments, has strong customer service instincts, and enjoys managing events and small teams.

Requirements

1–2 years experience in event planning, guest service, or coordination
Strong communicator with excellent organizational skills
Comfortable managing schedules, logistics, and leading a small team
Calm under pressure with a warm, professional demeanor
Must be available on weekends and during peak party hours

Nice To Haves

Prior experience in family entertainment, hospitality, or birthday/event settings is preferred

Responsibilities

Party Planning & Guest Coordination
Confirm all party bookings via phone, email, and booking software
Build and print detailed itineraries for each scheduled event
Act as the main point of contact for party parents before and during the event
Greet birthday families upon arrival and orient them to the space and schedule
Troubleshoot delays, guest count changes, and last-minute questions professionally
Team Leadership & Execution
Lead and coach Party Hosts to deliver consistent, high-quality service
Assign hosts to parties and communicate timelines clearly
Ensure rooms are set, cleaned, decorated, and reset on time
Oversee timing of play, food, cake, and gift portions of the party
Provide in-the-moment support to Hosts and escalate issues when necessary
Cross-Departmental Collaboration
Communicate with Cashiers for check-in and headcount verification
Coordinate with kitchen/snack team for food and cake readiness
Work with MOD and Front Desk to monitor party transitions and timing
Reporting & Quality Assurance
Ensure all party materials, signage, and checklists are accurate
Submit post-party reports including upsells, feedback, and incidents
Review performance of Hosts and recommend improvements