Parts to Service Associate - Orlando Harley-Davidson

American Road Group • Orlando, FL

38d

About The Position

This position is responsible for ensuring a smooth operation between service and parts departments, working closely with service technicians.

Requirements

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Present an up-beat, friendly, outgoing personality to customers and employees.
• Demonstrate professionalism in providing customer service.
• Accept direction, follow instructions and work well with others.
• High energy, highly organized, highly responsible.
• Exceptional computer skills.
• Experience and knowledge of motorcycle parts and models.
• Ability to provide exceptional customer experience with every customer every time.

Nice To Haves

• Motorcycle Riding is preferred.

Responsibilities

• Take and fill parts orders from the service technician timely and accurately.
• Pre-stage immediate and future parts for sales and service repair orders.
• Update inventory control system and parts catalogs.
• Report all defective stock parts with the appropriate warranty codes to the claim administrator.
• Process and track warranty claims.
• Assist on the parts counter working with customers.
• Complete tasks that ensure product is available and easy to shop.
• Pulling, filling, pricing, setting, staging, and maintaining the sales floor and the backroom.
• Participate in periodic physical inventory of all merchandise.
• Accurately handle cash register operations including returns, warranty, and other transactions.
• Other Duties as Assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed