Parts to Service Associate - Zion Harley-Davidson
About The Position
The Parts to Service Associate plays a critical role in keeping the dealership running smoothly by serving as the primary connection point between the Parts & Accessories and Service departments. This position ensures Service Technicians and Advisors have the right parts, at the right time, with accuracy and urgency, while also supporting walk-in and phone customers when needed. This role is ideal for someone who thrives in a fast-paced dealership environment, enjoys problem-solving, and takes pride in being the behind-the-scenes force that keeps repairs moving and customers satisfied. Why This Role Matters Keeps Service operations efficient and on schedule Reduces delays, rework, and errors in repair orders Supports Technicians so they can focus on quality repairs Enhances the overall customer experience through accuracy and communication
Requirements
- Experience with parts, inventory, retail, service, or dealership operations preferred
- Familiarity with point-of-sale or inventory systems (or ability to learn quickly)
- Knowledge of motorcycle parts and components preferred; Harley-Davidson experience a plus
- Ability to work efficiently in a fast-paced environment
- Strong attention to detail and time-management skills
- Ability to remain calm and professional under pressure
- Commitment to maintaining a clean, organized, and professional workspace
- Frequently required to stand, walk, bend, stoop, and reach
- Ability to lift up to 50 pounds as needed
Nice To Haves
- Retail or dealership experience is preferred, but we are ultimately looking for the right person—someone with the attitude, work ethic, and willingness to learn.
Responsibilities
- Serve as the primary parts contact for Service Technicians and Service Advisors
- Pull, stage, and distribute parts for repair orders quickly and accurately
- Provide part availability and cost information for repair orders
- Assist in identifying correct parts and recommending related or required components
- Notify Service personnel when special-order or back-ordered parts arrive
- Process and verify all parts returns from Service to ensure proper credit
- Act as the final accuracy check for parts sold to or returned from Service
- Maintain correctness of repair orders and parts transactions tied to major units
- Receive, log, tag, and stock incoming merchandise
- Maintain accuracy within the inventory control system
- Assist with periodic physical inventories (counts, reporting, reconciliation)
- Keep the Parts department organized, clean, and efficient
- Become proficient in dealership computer systems, catalogs, and lookup tools
- Greet walk-in customers promptly and professionally
- Assist customers via phone and in person with parts and accessory needs
- Look up parts using catalogs, microfiche, and computer systems
- Highlight sales, specials, or new merchandise when appropriate
- Handle customer concerns with professionalism, empathy, and a “Make Things Right” mindset
- Manage multiple requests simultaneously while maintaining accuracy and service quality
- Maintain a positive, upbeat, and team-focused attitude
- Communicate clearly and respectfully with all departments
- Accept coaching, follow direction, and ask questions when unsure
- Be reliable, punctual, and flexible with scheduling as business needs require
- Treat all customers and coworkers fairly and respectfully
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
