Parts Support Specialist

Tetra Pak • Vernon Hills, IL

88d • $58,700 - $75,300

About The Position

The Parts Support Analyst plays a pivotal role within our Spare Parts team, collaborating closely with customers and vendors to provide exceptional service. This position is instrumental in achieving our service sales growth objectives through sales and customer support. Reporting to the Parts Support Team Lead, the Parts Support Analyst will contribute to maintaining our reputation for quality service and innovative solutions. The position is based in Vernon Hills, IL or Rockford, IL.

Requirements

• Minimum of a High School Diploma or equivalent work experience; associate degree preferred.
• A minimum of 3 years of experience in a Customer Service or Purchasing and Parts Support role.
• Experience in providing world-class customer service is highly preferred.
• Proficiency in MS Office suite (Outlook, Word, Excel, and PowerPoint); SAP/R3 experience is a plus.
• Strong written and verbal communication skills in English.
• Strong understanding of planning and logistics.

Responsibilities

• Contact vendors to obtain quotes and conduct parts research.
• Collaborate with the replenishment team to ensure up-to-date materials information.
• Provide top-tier customer service via phone, email, and other communication channels to ensure customer satisfaction.
• Execute various transactional activities related to order management, including creating purchase requests/orders, sales orders, and quotes.
• Offer supply chain expertise to support new product sourcing and purchasing.
• Perform shipping and receiving transactions and create recommended spare parts lists.
• Collaborate with the Master Data team to set up part materials and handle rentals and repairs.
• Conduct parts research in technical manuals for customer inquiries.
• Participate in customer relationships from an operational perspective, facilitating transactional sales through effective communication.
• Maintain close communication and collaboration with vendors on price quotes and new materials.
• Take responsibility for customer inquiries, ensuring they are addressed and channeled within the organization, including technical issues.
• Maintain customer-related master data accuracy to drive transactional sales and service business.
• Source local materials as needed.

Benefits

• 401k company match
• paid time off
• paid holidays
• Health, dental, vision, life and disability insurance
• Paid parental leave
• annual performance bonus
• competitive benefits
• flexible working arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED