Parts Supervisor

Cleveland Brothers Equipment • Murrysville, PA

73d

About The Position

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals. The Parts Supervisor will supervise and schedule shuttle drivers and warehouse employees, ensure internal and external customer satisfaction, and have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce. The role involves monitoring and ensuring stated inventory levels, elevating customer loyalty, promoting departmental engagement, and ensuring safe equipment operation and working environment. The supervisor will assist management in efficient Contamination Control, monitor and maintain drop service vehicles, drops, and vendors, and provide and record employee training, guidance, and discipline to guarantee stated process and policy. The position also requires using established metrics to provide effective and consistent Parts performance to elevate customer experience and achieve and maintain a top ten Caterpillar Dealer ranking.

Requirements

• Bachelor's degree or the equivalent in Business
• Supervisory experience or aptitude
• Ability to coach, mentor, and develop employees
• Excellent presentation, communication, and customer satisfaction skills
• Excellent computer skills including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications

Nice To Haves

• Working knowledge of parts counter process
• Maintenance of all parts-related reports and documentation including daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry

Responsibilities

• Supervise and schedule shuttle drivers and warehouse employees
• Ensure internal and external customer satisfaction
• Interact with Branch Management, Inventory Control, Information Technology, and Salesforce
• Monitor and ensure stated inventory levels
• Elevate customer loyalty
• Promote departmental engagement
• Ensure safe equipment operation and working environment
• Assist management in efficient Contamination Control
• Monitor and maintain drop service vehicles, drops, and vendors
• Provide and record employee training, guidance, and discipline
• Use established metrics to provide effective and consistent Parts performance

Benefits

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account
• Opportunities for advancement within the organization
• Job security with a company that has been around for 75 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees