Parts Specialist
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About The Position
The Parts Specialist at O'Reilly Auto Parts is a vital role that focuses on delivering exceptional service to both retail and installer customers. This position is designed to support store management in achieving various operational tasks while ensuring that customers receive the highest level of service. The Parts Specialist will engage with customers promptly, greeting them in a friendly manner and assisting them in selecting the right merchandise. This role requires a commitment to following and promoting the company's customer service programs, which include initiatives like Hi-5, Low Price Guarantee, and Rock the Call. In addition to customer interaction, the Parts Specialist will assist managers and installer service specialists in serving professional customers as needed. The role involves completing assigned training relevant to the position and providing excellent service to customers over the phone, including accurately looking up parts, quoting prices, and recommending related items. The Parts Specialist is also responsible for maintaining and securing the cash drawer, processing transactions, and handling exchanges and returns in accordance with company policies. Daily operational tasks include preparing merchandise returns, assisting with inventory counts, and performing in-store services for customers, such as installing wipers and testing batteries. The role may also require occasional driving of a delivery vehicle, contingent upon meeting the company's driving eligibility requirements. Overall, the Parts Specialist is expected to perform various duties as assigned, contributing to the store's success and customer satisfaction.
