Parts Specialist
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About The Position
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. The role involves following and promoting all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot. The Parts Specialist is expected to promptly greet retail and walk-in customers in a friendly and courteous manner, assisting them in their selection of merchandise. Additionally, the specialist will assist managers and installer service specialists in serving professional customers as needed and directed. The Parts Specialist is responsible for providing excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. This position also entails maintaining and securing the cash drawer, accepting cash and checks, accurately making change, and processing credit card transactions. The specialist will process exchanges and returns for credit in a friendly manner, adhering to company policies and procedures, and will address and resolve customer complaints effectively. In addition to customer service responsibilities, the Parts Specialist will assist with daily operational tasks, including preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and conducting inventory cycle counts. The role may also involve operating brake lathe and other store test equipment after completing the necessary training and meeting company requirements. The specialist will perform various in-store services for customers, such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, and replacing headlight capsules, where state and local laws allow. Occasionally, the specialist may need to drive a delivery vehicle to make deliveries when business needs dictate.
