Parts Specialist
About The Position
The Parts Specialist will provide a high level of service to all retail and installer customers. This position also supports store management in assigned tasks. Key responsibilities include promoting company customer service programs, greeting and assisting retail customers with merchandise selection, and supporting professional customers as directed. The specialist will complete company training, provide excellent phone service by accurately looking up parts, quoting prices, recommending items, and offering the Low-Price Guarantee. They are responsible for maintaining and securing the cash drawer, processing transactions, handling exchanges and returns, and resolving customer complaints. Daily operational tasks involve assisting with image maker and planogram updates, freight receival, stocking, fronting, facing, and cleaning. Other duties include preparing merchandise returns, assisting with stock adjustments and inventory counts, operating a brake lathe and other store test equipment after training, and performing various in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes. Occasionally, the role requires driving a delivery vehicle.
Requirements
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
- Driving record must meet the company mandated driving eligibility requirements
Nice To Haves
- Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
- ASE certification
- Fluency in multiple languages (Spanish is highly desired)
Responsibilities
- Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
- Complete assigned company training relevant to position.
- Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
- Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Address and resolve customer complaints in a friendly manner.
- Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
- Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
- Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
- Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
- Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
- All other duties as assigned.
Benefits
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
