Parts Specialist

General Parts Group • Kansas City, MO

1d • Onsite

About The Position

The Parts Specialist ensures delivery of excellent customer service through fast and accurate processing of part orders, communication, and coordinating with other departments to resolve inquiries. This role involves assisting customers with inquiries regarding parts, pricing, and general information, performing customer service tasks such as research, part orders, issuing quotes, and resolving customer concerns. The specialist will work with customers, technicians, vendors, representatives, and manufacturers to ensure the timeliness and accuracy of part orders, maintain current knowledge of parts and accurate customer information, and understand and communicate credit/collections guidelines. Additionally, the role includes responding to customer requests, analyzing and rectifying concerns, creating and following up on purchase orders, new customer accounts, new part numbers, and invoice sales orders, and developing new prospects and clientele while maintaining current customer accounts by selling the Company’s products within an assigned region.

Responsibilities

• Assists customers with inquiries regarding parts, pricing, and other general information.
• Performs customer service through research, part orders, issuing quotes, and resolving customer concerns using established procedures.
• Works with customers, technicians, vendors, representatives, and manufacturers to ensure the timeliness and accuracy of part orders.
• Maintains current knowledge of parts and accurate customer information to provide accuracy in the order entry process and ensure customer satisfaction.
• Understands and communicates credit/collections guidelines and resolves situations accordingly.
• Understands and communicates the expectations of customer accounts.
• Responds to customer requests and questions regarding parts and account information.
• Analyzes and rectifies customer concerns using established procedures.
• Creates and follows up on purchase orders, new customer accounts, new part numbers, and invoice sales orders according to established procedures.
• Develops new prospects and clientele while maintaining current customer accounts by selling the Company’s products within an assigned region.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees