Parts Specialist

O'Reilly Auto Parts • Dubuque, IA

400d

About The Position

The Parts Specialist is responsible for providing exceptional service to retail and installer customers while supporting store management in various tasks. This role emphasizes customer interaction, sales support, and operational duties within the store environment.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Nice To Haves

• Familiarity with automotive parts and cataloging systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist them in their selection of merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store, answering calls according to company policy, and quoting prices accurately.
• Maintain and secure the cash drawer, process transactions, and handle exchanges and returns.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks including stocking shelves and cleaning.
• Prepare merchandise returns to be shipped to the distribution center and assist with inventory counts.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services for customers where allowed by law.
• Occasionally drive a delivery vehicle for business needs.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed