Parts Specialist
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About The Position
The Parts Specialist at O'Reilly Auto Parts is a vital role that focuses on delivering exceptional customer service to both retail and installer customers. This position is designed to support store management in achieving various operational tasks while ensuring that customers receive the highest level of service. The Parts Specialist will engage with customers promptly, greeting them in a friendly and courteous manner, and assisting them in selecting the right merchandise for their needs. This role requires a proactive approach to customer service, including following and promoting all company customer service programs such as Hi-5, Low Price Guarantee, and Rock the Call. In addition to customer interaction, the Parts Specialist will be responsible for handling phone inquiries, accurately looking up parts, quoting prices, and recommending related items. The role also involves maintaining and securing the cash drawer, processing transactions, and managing exchanges and returns in accordance with company policies. The Parts Specialist will assist with daily operational tasks, including inventory management, stocking shelves, and performing in-store services for customers, such as installing wipers and testing batteries, where permitted by law. The position may also require occasional driving of a delivery vehicle to fulfill business needs, provided the individual meets the company's driving eligibility requirements. Overall, the Parts Specialist plays a crucial role in ensuring customer satisfaction and supporting the store's operational efficiency.
