Parts Specialist

O'Reilly Auto Parts • Spokane Valley, WA

405d • $33,862 - $42,640

About The Position

The Parts Specialist position at O'Reilly Auto Parts focuses on delivering exceptional customer service to both retail and installer customers. This role supports store management in various tasks and is responsible for maintaining a high level of service, processing transactions, and assisting with daily operational duties. The position also involves engaging with customers both in-store and over the phone, ensuring their needs are met efficiently and professionally.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Nice To Haves

• Familiarity with automotive parts and cataloging systems.
• Experience in automotive sales or service.
• ASE certification.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers in a friendly manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls, looking up parts, quoting prices, and recommending items.
• Maintain and secure the cash drawer, process transactions accurately, and handle exchanges and returns.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily operational tasks including freight receival, stocking shelves, and cleaning.
• Prepare merchandise returns to be shipped to the distribution center and assist with inventory counts.
• Operate store test equipment after training and perform in-store services for customers where allowed.
• Occasionally drive a delivery vehicle to make deliveries when needed.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed