Parts Specialist - Floater

Yancey Bros. Co. • Albany, GA

11d

About The Position

As a Parts Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers.

Requirements

• High school diploma or equivalent preferred.
• Excellent communication skills both over the phone and in person
• Ability to quickly pick up on different software and websites used in searching and ordering parts
• Work with a sense of urgency and organization
• Be able to act as a consultant on parts and service, rather than an order taker
• Ability to become forklift certified
• Ability to lift up to 50 lbs and occasionally higher amounts with assistant devices
• To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn.
• You should possess a strong sense of urgency and desire to provide superior customer service.
• The ability to take direction and work in a team environment is essential to this position as well.

Nice To Haves

• Prior Parts Counter experience in a similar industry

Responsibilities

• Courteously and quickly greet all walk-in and call-in customers.
• Assist customers in a consultative manner to provide the best parts solution for their needs.
• Gain proficiency in parts knowledge and continue growing as new products are introduced.
• Employ superior listening skills and assess customers’ needs.
• Advise customers of additional related parts.
• Inform customers of specials and merchandising programs.
• Follow up quickly with customers on back ordered items and communicate any changes in delivery dates or availability.
• Create purchases orders prior to placing orders with vendors for all non-Cat back orders.
• Initiate outbound sales calls to customers as directed by parts supervision.
• Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
• Be available to work overtime on short notice and provide after hours support when required.
• Successfully complete all required training.
• Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.
• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Benefits

• Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED