Parts & Services Consultant

Caterpillar Inc.•Peoria, IL

11d•Onsite

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Building Construction Products team is looking for a Parts & Services Consultant. Role Summary: Lead research and provides expertise in the development and implementation of marketing strategies.

Requirements

Customer Focus: Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations.
Service Excellence: Provides a quality of service that customers describe as excellent. Resolves common customer problems. Responds to unexpected customer requests with a sense of urgency and positive action. Provides direct service to internal or external customers. Documents customer complaints in a timely manner.
Effective Communications: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
Uses fact-finding techniques and diagnostic tools to identify problems
Relationship Management: Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems.

Nice To Haves

Successful project management experience
Experience with multiple project management tools and techniques
PMP certification is extra!

Responsibilities

Analyze company profile and its operations to develop and align the marketing strategies with the organization's goals and objectives.
Conduct market/competitive research to identify new opportunities and industry trends.
Establish metrics to monitor and review the effectiveness of existing marketing strategies; suggesting necessary interventions for improvement.
Maintain effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.