Parts & Service Manager - New Holland

PowerPro Equipment•New Holland, PA

65d•$60,000 - $80,000

About The Position

PowerPro Equipment is an Outdoor Power Equipment Dealership with 10 locations, representing fantastic equipment - Exmark, Hustler Turf, Scag, Spartan Mowers, Toro, Intimidator, Mahindra, Branson, Ventrac, Stihl and more! We are looking for a strong leader to serve as the Parts & Service Manager for our New Holland, PA location. The ideal person will be responsible for overseeing & driving the success of the Parts & Service Departments!

Requirements

High school degree required
Basic understanding of mechanical equipment customer service practices
Proficiency in English
Basic Math skills
Hands-on experience with POS transactions
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with a customer service focus
Ability to perform under pressure and address complaints in a timely manner

Nice To Haves

5 years of experience in Outdoor Power, Construction, Lawn & Garden Equipment sales & service preferred

Responsibilities

Greet customers with a positive and supportive manner
Provide functional and financial oversight of the Parts Department
Manage ordering, purchasing, and inventory of parts
Manage the financial performance of the Service Department, including revenue and expenses
Oversee technicians' schedule and ensure efficiency and profitability levels are achieved
Assist in developing the annual budget and meet the budgeted targets for revenue and expenses
Assist Customers in identifying the correct part; provide lookup assistance and source the correct part per the Customer request
Provide support to the Service Department on parts requests and pull inventory for technicians