Parts & Service Coordinator

Federal Signal Corporation • Albany, NY

104d • $45,000 - $60,000

About The Position

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.

Requirements

• High School Diploma, GED or equivalent
• Valid driver's license with a clean driver's abstract
• Must be able to pass a pre-employment background check
• 3+ years' experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
• Experience preparing quotes and opening/closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

Responsibilities

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
• Open and close work orders in alignment with internal procedure timelines
• Prepare and present quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Assist in shipping and receiving of parts orders
• Complete inventory and cycle counts as needed
• Update work orders with appropriate part information
• Create purchase orders for external customers
• Provide additional support to Parts and Service departments as required
• Resolve and/or escalate customer concerns and maintain positive customer relations
• Complete additional tasks as assigned

Benefits

• Anticipated Salary Range: $45,000.00-$60,000.00
• Quarterly profit-sharing bonus opportunity
• Annual salary increase opportunity
• Comprehensive health and welfare benefits
• Paid Vacation and Paid Personal Days
• 401(k) Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED