Parts/Service Coordinator
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About The Position
The Parts/Service Coordinator position in Nokomis, FL, is a full-time role that encompasses a variety of responsibilities aimed at ensuring the efficient management of parts inventory and service coordination. The primary focus of this position is to maintain an adequate inventory of parts for machines within the designated area of responsibility. This includes reordering parts as necessary and maintaining a comprehensive research cross-reference file to accurately identify parts. The coordinator will also be responsible for obtaining pricing on special parts and assemblies from the Research Analyst at the headquarters office, ensuring that customers are furnished with recommended parts inventory, and training customers in the use of parts catalogs and PSO cards. In addition to inventory management, the Parts/Service Coordinator will keep detailed records of all parts assigned to field service mechanics, ensuring that any unused parts from specific jobs are returned to inventory. The role requires expediting daily parts shipments and ensuring timely delivery of emergency or back-ordered items to meet customer needs. Handling warranty claims and following through to completion is also a critical aspect of this position. The coordinator will assist the supervisor in the proper storage and disposal of EPA-controlled waste and is responsible for conducting monthly 5S/safety audits, ensuring that corrective actions are completed. As a Service Coordinator, the individual will work closely with customers and Field Service Mechanics to identify required maintenance and advise customers on necessary or suggested services. This includes computing the cost of replacement parts and labor to restore lift trucks to the condition specified by the customer, estimating costs for mechanical, electrical, or other repairs, and entering itemized estimates on service orders. The coordinator will process parts and/or service sales orders in the computer for invoicing and ensure that all paperwork relevant to each lift truck folder is scanned and kept current. Additionally, the coordinator will maintain files and records of all SSI-owned vehicles, including drivers, insurance, truck expenses, recall notices, tags, location, and maintenance on vehicles. The role also involves issuing purchase orders for repair and maintenance done to vehicles, auditing all expenses and purchases for service personnel at the Service Center, and creating reports on service mechanic sales, call-in sales, and expenses. The Parts/Service Coordinator will seek out promotional materials and request bids from suppliers for the best pricing and quality products, ensuring ample stock is maintained for sale to employees, customers, and service centers.
