Parts Sales & Solutions CSR
About The Position
Join our team at Terex Advance and embark on an exciting opportunity as we seek a skilled and dedicated Parts Sales & Solutions Customer Service Representative to contribute to the Advance Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. The above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Requirements
- High School Diploma / GED
- Two years customer service or sales experience
Nice To Haves
- Call Center experience
- Excellent verbal and written communication skills
- Ability to handle stressful situations in positive, tactful manner.
- Ability to relate to a wide variety of people in a professional and diplomatic manner
- Oracle ERP & Salesforce CRM experience helpful
- Heavy Truck knowledge helpful
- Order Entry IFS System
- College diploma or parts sales experience
- Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel an asset.
Responsibilities
- Collect customer contact information/inquiry and enter into CRM (customer relationship management database)
- Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
- Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.
- Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)
- Respond to sales inquiries and requests for quotation in an accurate and timely manner.
- Identify, address and escalate issues
- Performs other duties as assigned that support the overall objective of the position
Benefits
- We offer competitive salaries, Team Member bonus programs, private healthcare, life assurance, LinkedIn Learning, 401k match up to 5% and many more additional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
