Parts Sales Representative

Gregory Poole • Raleigh, NC

301d

About The Position

This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts.

Requirements

• High school graduate with two years related work experience, including six months of sales and/or mechanical experience
• Must be 'keyboard' literate to adequately utilize the mainframe system
• Must be able to sit for extended periods of time

Responsibilities

• Receives orders by telephone, mail and in person from walk-in customers
• Initiates calls to customers to solicit orders and verify marketing information
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail
• Actively seeks additional sales opportunities
• Understands and promotes the Parts Exchange System
• Promotes additional sales and service sales aggressively
• Ensures any customer 'call-back' requests are completed to the customer's satisfaction
• Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner
• Prepares sales orders, specifying the terms of sale and delivery
• Complies with established company credit policies, including Cash on Delivery policies
• Assists the Credit Department in the resolution of errors or problems with customer accounts
• Handles customer credits accurately and in accordance with Company policy
• Records lost sales opportunities
• Makes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media
• Follows back-orders closely to ensure prompt delivery upon receipt
• Notifies customer upon receipt of back-ordered items
• Works directly with CAT order analyst to expedite back-ordered parts
• Assists Sales Department in ordering parts and attachments for new machines
• Reports machinery sales leads and competitive machine activities to the Sales Department

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED