Parts Sales Representative -Inside

Palmer Trucks•Huber Heights, OH

20d•Onsite

About The Position

The primary function of the Parts Sales Representative is to assist customers in finding the appropriate parts for their truck both in person and on the telephone. Work with customers, mechanics, and peers to find accessories and order parts for repairs enhancements or overall needs to the vehicle. Assisting in stocking, and organizing showroom floor as necessary.

Requirements

SHRM Certification
3 Years preferred of leadership of Human Resources team
In person position in the Indianapolis Market.
Some travel to other Company locations, meetings, and industry continuing education
Proficiency in MS Office Suite and HRIS systems with a preference to Paylocity.

Responsibilities

Maintain customer goodwill by greeting and acknowledgement of all customers he/she comes in contact with, offer to assist.
Answer the telephone within 3 rings or less with the proper greeting and offer to assist the customer with the inquiry.
Suggest additional products and/or services to repair the problem and meet the customer's needs.
When working the parts counter follow prescribed cash, credit, and check processing procedures of the dealership.
Processes cores warranties.
Follow up on shortages and expedite by reporting to Parts Manager.
Should be knowledgeable in the product merchandising.
Attends training as prescribed by management to maintain proficiency in his/her job description.
Provide service technicians with parts as required.
Maintains the retail sales floor and displays to meet or exceed the dealerships standards.
Performs other tasks as required by Parts Manger.