Parts Sales Manager

Lakeside International Trucks•Milwaukee, WI

4d•$115,000 - $120,000

About The Position

Responsible for directing and managing all Outside Sales Representatives (OSR) and their activities in order to meet sales, market share, profitability and customer satisfaction goals.

Requirements

2+ years of previous experience managing or leading a sales team, including outside sales representatives
Parts sales experience in a commercial truck or heavy-duty dealership environment
A college degree or equivalent industry experience
Proven ability to meet or exceed sales and gross margin goals
Strong skills in account management, territory planning, and target account development
Experience monitoring sales performance and implementing action plans to increase revenue
Ability to train, coach, and evaluate sales representatives
Experience reviewing commissions and monitoring sales activity reports
Strong customer service skills with the ability to resolve complaints and pricing issues effectively
Familiarity with manufacturer programs, special pricing assistance, and vendor coordination
Experience with customer incentive programs, promotions, and sales flyers
Comfortable organizing customer training events and vendor ride-alongs
Proficient with CRM and sales systems (ACT! or similar preferred)
Strong communication, organization, and leadership skills

Responsibilities

Achieve sales objectives for accounts assigned to self, as well as those assigned to Outside Sales Representatives
Assign individual customer accounts to Sales Representatives
Review sales territories
Establish sales objectives by Sales Representative and account
Monitor account performance
Identify target accounts and action plans to increase sales.
Achieve gross margin objectives
Timely resolution of customer complaints
Monthly reconciliation of customer consignment inventories
Address pricing, product or customer service issues with customers
Sales Representative performance evaluations and account reviews done semi-annually
Review and approve monthly Sales Representative commissions
Monitor sales call reports
Work with International on specific product / pricing challenges
Help establish and develop relationships with salesperson’s accounts
Sales Representative Training – sales skills, product, computer systems, etc.
Monthly Flyers – concept, design, sales support and manage “Maximum Impact” flyer program, mailing list
Coordinate and promote “Customer Training Nights”, vendor “ride-alongs” with sales people and training
Develop and manage customer incentive programs
Promote, install and administer Diamond Connect systems with customers
Collect market feedback to monitor competitiveness.
Apply for Special Pricing Assistance (SPA’s) from International
Manage parts customer contact database (ACT!).