Parts Sales Associate

Riggs Cat•Springdale, AR

just now

About The Position

The Parts Counter Associate is a front-line position who is responsible for successfully providing excellent customer service and maintaining professionalism while taking parts orders and arranging timelines for customer delivery/pick-up/etc.

Requirements

Ability to work overtime as a job requirement dependent on department needs.
Availability for weekend, holiday or evening work as required by after-hours schedule.
High school diploma or general education degree (GED); or one to three months related experience and/or training.
Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Database software; Internet software; Inventory software and Order processing systems; DBS; SIS.
Valid driver’s license and ability to meet and maintain company driving requirements if required to drive a company vehicle.

Responsibilities

Provide exceptional customer service.
Maintain a clean, organized, professional and safe work environment.
Efficiently and accurately pick, put away, deliver orders and maintain customer will call
Fabricates hoses.
Ships and receives freight.
Process customer and shop orders as well as returns
Understands basic principles of inventory control.
Interact with customer to determine customer parts needs, process orders and communicate status.
Effectively look up appropriate parts in system to determine customer parts needs
Demonstrate appropriate cash handling and payment procedures
Follows Contamination Control guidelines
Executes backorders
Accurately process and complete parts orders with minimal supervision
Attend to afterhours call schedule as required
Resolve customer issues or concerns as necessary