Parts Research Specialist

TVH Parts Holding • Grayslake, IL

113d • $19 - $21

About The Position

As a Parts Research Specialist at TIS, you will respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Your role will leverage your recognition of parts, research and mechanical aptitude, and customer service experience to provide timely and accurate responses to customers.

Requirements

• Must possess a minimum of 2 years customer service experience.
• Demonstrates proficient research and analytical skills with a minimum of 2 years related experience.
• Previous experience and/or willingness and interest to work in a call center environment.
• Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity.
• Demonstrates mechanical aptitude and intermediate parts identification proficiency.

Responsibilities

• Provide part numbers, pricing, product availability, and moderately complex technical information for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication.
• Leverage knowledge of technical publications and parts manuals, online resources, and in-house computer parts programs to research and gather information for customers and employees.
• Respond to parts research requests in a fast-paced/high-volume call center.
• Leverage parts recognition experience and mechanical aptitude to meet customer expectations.
• Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service.

Benefits

• Comprehensive package offers standard benefits such as medical, dental, and vision.
• Onsite health clinic and incredible dollar for dollar 401(k) match up to 6%.
• Hybrid work schedule.
• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
• On-site restaurant, café, preschool, fitness/social area, employee gardens and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees