Parts Representative

MTI Distributing•Brooklyn Center, MN

7d•$25 - $28•Onsite

About The Position

MTI Distributing, Inc., a subsidiary of The Toro Company, is the Upper Midwest’s leading supplier of products and services to the green industries. Through a combination of exceptional products and superior service, MTI is in the business of providing landscape beautification solutions to golf courses, schools, municipalities, landscape contractors, and independent dealers. We currently have an opening for a Parts Representative to assist customers on the phone and at our will-call desk in Brooklyn Center . Full-time day shift. No nights or weekends! Essential Duties and Responsibilities Receive inbound customer phone calls for parts orders. Ensure customer expectations are met by ensuring an accurate parts order is placed. Specific parts order details include parts availability questions, parts pricing questions, communicate delivery options and costs along with back ordered parts statuses. Receive customers at will-call counter in a timely manner ensuring minimal wait time. Appropriately manage cash drawer and credit card transactions. Respond to incoming emails and phone messages and respond appropriately. Keep will-call area organized and neat in appearance. Work closely with internal departments such as technical service, sales and purchasing to better understand overall customer requirements to ensure a low effort customer experience. Perform other duties as necessary and requested to successfully complete job. Includes seasonal workflow fluctuations. Maintain product knowledge on equipment to provide solid, accurate information to customers. Provide assistance with customer parts training.

Requirements

High school diploma or equivalent.
2 years of experience in a technical, customer support or parts role is preferred.
Strong communication skills
Strong customer service focus
Proficiency in Microsoft Office applications.
Parts lookup / ordering system experience desired
Must be organized and able to manage multiple tasks.

Nice To Haves

Experience with turf equipment and irrigation products preferred.

Responsibilities

Receive inbound customer phone calls for parts orders.
Ensure customer expectations are met by ensuring an accurate parts order is placed.
Specific parts order details include parts availability questions, parts pricing questions, communicate delivery options and costs along with back ordered parts statuses.
Receive customers at will-call counter in a timely manner ensuring minimal wait time.
Appropriately manage cash drawer and credit card transactions.
Respond to incoming emails and phone messages and respond appropriately.
Keep will-call area organized and neat in appearance.
Work closely with internal departments such as technical service, sales and purchasing to better understand overall customer requirements to ensure a low effort customer experience.
Perform other duties as necessary and requested to successfully complete job. Includes seasonal workflow fluctuations.
Maintain product knowledge on equipment to provide solid, accurate information to customers.
Provide assistance with customer parts training.