Parts Representative

DITCH WITCH MIDWEST•Brownsburg, IN

About The Position

Purpose: Efficiently serve customers in a courteous & cordial manner and solicit additional sales, which insure customer satisfaction and maximum efficiency for the business. Coordinate activities and cooperate with other departments of the business to best serve the needs of the customer (external and internal). Sell the company parts, labor and whole goods service at all times. This is a safety-sensitive position and it's expected that the employee will conduct themselves in a safe manner and comply with all safety policies. Essential Functions: Handle customer phone calls and walk in traffic relating to parts sales, inquires and technical assistance. Assist customers by properly identifying needed items by using manufacturer/vendor parts catalogs or computer business system. Fill customer orders, price items and print sales tickets. Handle payment arrangements at time of sale for any non-credit accounts via cash, check or credit card. Ensure that the customer, technician or salesman receives the correct part and on time, as promised. Ensure high quality level of service provided to both outside customers and internal customers. Study and stay current on new products, bulletins and catalogs. Be complete and accurate in entering all transactional information in the corporate business system in a prompt, efficient and timely manner. Assist in cycle counting and annual physical inventory. Document and correct discrepancies between inventory records and actual shelf quantities. Ensure all returned and warranty parts are properly tagged in order to recover full credit from the vendor. Assist in purchasing parts & supplies for proper inventory levels for all departments. Assist in handling shipping and receiving effects to ensure timely processing & delivery. Conform to policy on special ordering of parts. Assist Department Manager in development of sales promotions and seeking out new business. Non-Essential Functions: Maintain a professional appearance and attitude. Be alert to practices that waste time, utilities, and supplies. Accept other responsibilities as requested. Attend any company, store, and community functions that will benefit the business, when needed.

Requirements

A minimum of three years of experience in related field. Prefer mechanical and/or construction equipment knowledge.
Excellent communication skills (written and oral) and organizational skills. Must have the ability to multi task and make good decisions.
Ability to understand and follow instructions in English.
Lift up to 50 pounds.
Computer Knowledge using MS Windows programs and familiarity with ERP & CRM systems.
The environment is mainly inside; sometimes outside duties are required.

Responsibilities

Handle customer phone calls and walk in traffic relating to parts sales, inquires and technical assistance.
Assist customers by properly identifying needed items by using manufacturer/vendor parts catalogs or computer business system.
Fill customer orders, price items and print sales tickets.
Handle payment arrangements at time of sale for any non-credit accounts via cash, check or credit card.
Ensure that the customer, technician or salesman receives the correct part and on time, as promised.
Ensure high quality level of service provided to both outside customers and internal customers.
Study and stay current on new products, bulletins and catalogs.
Be complete and accurate in entering all transactional information in the corporate business system in a prompt, efficient and timely manner.
Assist in cycle counting and annual physical inventory.
Document and correct discrepancies between inventory records and actual shelf quantities.
Ensure all returned and warranty parts are properly tagged in order to recover full credit from the vendor.
Assist in purchasing parts & supplies for proper inventory levels for all departments.
Assist in handling shipping and receiving effects to ensure timely processing & delivery.
Conform to policy on special ordering of parts.
Assist Department Manager in development of sales promotions and seeking out new business.