PARTS PURCHASER

Custom Truck One Source•Grass Lake, MI

About The Position

The Parts Purchaser is responsible for quoting, ordering, stocking, and selling parts for the service department and retail customers. This role supports technicians, managers, customers, and other company facilities by ensuring timely, accurate, and cost-effective parts solutions. The position also provides remote assistance to other locations via email, phone calls, Microsoft Teams, and text messaging.

Requirements

Previous experience in parts purchasing, parts sales, or a similar role.
Knowledge of heavy- and light-duty trucks and equipment preferred.
High school diploma or equivalent.
Valid driver’s license.
Ability to pass a pre-employment drug test.
Strong attention to detail and accuracy.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Self-motivated, dependable, and deadline-driven with a strong attendance record.
Proficient with computers and able to quickly learn new systems; working knowledge of Microsoft Office (Word, Excel, Outlook).
Strong customer service orientation with professional communication skills.
Ability to perform basic mathematical calculations including fractions, percentages, ratios, and proportions.
Ability to read, interpret, and communicate information from manuals, procedures, and work-related documents.
Positive attitude and ability to maintain a professional demeanor with customers and team members.
Must be able to communicate effectively both verbally and in writing in a professional manner.

Responsibilities

Assist managers, technicians, and customers in identifying required parts and accessories by researching heavy- and light-duty trucks, truck bodies, and aerial equipment.
Quote, order, and stock parts to support service repair orders and retail sales while meeting cost, quality, and delivery objectives.
Professionally handle parts inquiries and sales via phone, email, walk-in traffic, and remote communication channels.
Provide remote parts support to other facilities through email, phone calls, Microsoft Teams, and text messages, including interbranch requests and parts research.
Maintain detailed knowledge of parts associated with assigned product lines and remain current on new products and updates.
Determine part availability, pricing, and delivery timelines; proactively communicate delays or backorders.
Create and maintain accurate parts numbers, supplier records, and the parts master file.
Research, evaluate, and build relationships with OEM and aftermarket suppliers based on price, quality, availability, service, and reliability.
Verify correct parts application to each repair order and ensure proper documentation.
Create customer orders and purchase orders as required.
Monitor incoming parts and follow up on backordered or delayed items to meet repair and customer commitments.
Assist with physical inventory counts and year-end inventory activities.
Support sales, margin, and profitability objectives through accurate quoting and efficient purchasing decisions.