Parts Professional

Parallel Ag•Emmetsburg, IA

3d•Onsite

About The Position

Parallel Ag proudly carries a full line of parts to help all farming operations. Customers come to depend on Parallel Ag to get any job done and we are looking to add a highly motivated Parts Professional to our team! The Parts Professional will be supporting the customer by assisting them find the parts they need to keep their equipment running while also supporting the work of other departments in the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Requirements

Strong oral and written communications
Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers
Ability to professionally manage difficult customer situations
Parts experience in agriculture preferred
Ability to lift a minimum of 40 pounds and climb stairs
Positive attitude and desire to work as a team player
Computer literate
Extended period sitting at a desk
Dedication, self-motivation, energetic with strong work ethic
Detail oriented

Nice To Haves

Parts experience in agriculture preferred

Responsibilities

Offering legendary customer service to customers
Sell product and/or services to repair the problem and meet the customer's needs
Assist in keeping the parts department clean and orderly
Fills and prepares orders, via phone or in person, for shipment or for customer pickup
Provide service technicians with parts as required
Check open tickets on a regular basis
Assist in handling customer complaints and concerns in a professional manner
Maintain team environment