Parts Professional I

About the position

The Parts Professional I is responsible for providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, promotions, and services offered. This position is an entry level Parts Professional position.

Responsibilities

• Provide excellent customer service to customers at the counter and over the phone including greeting and welcoming them and using their names during interactions.
• Timely and accurate processing of all in-store and complete orders by communicating with customers on pick-up or delivery status.
• Locate and obtain merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise.
• Maintain inventory integrity by verifying 'receipting-in' of shipments and assisting with placing parts orders in their proper inventory locations, assist with cycle counts, follow up on inventory discrepancies and expedite issues by immediately reporting to manager.
• Assist with preparing and maintaining a professional showroom image and merchandise displays to meet current climate needs.
• Closes open invoices in a timely manner.
• Provides back-up support to the Aftermarket Parts Specialist as needed.
• Complete all required and applicable Level 1 - Certified Parts Professional Training.
• Ability and willingness to work overtime including extended hours and weekends.
• Follow all safety rules, policies and regulations and keep your workplace clean, orderly and free of hazards.
• All other duties as assigned.

Requirements

• High School Diploma or Equivalent.
• Prior sale experience preferred.
• Experience connecting and interacting with customers, maintaining professional image and establishing rapport to build trust and improve overall customer satisfaction.
• Conduct business in alignment with the company's Mission, Vision and Core Values.
• Knowledge of standard desktop applications such as Microsoft Excel, Outlook, internet functions and ability to learn the required business system computer software and programs necessary for this position.
• Listens and communicates in a clear and efficient way sharing relevant thoughts, ideas and key information with colleagues and customers.
• Builds and maintains customer satisfaction with the products or services offered to ensure an excellent customer experience.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight, shows up to work on time, and follows instructions, policies and procedures, stays focused on tasks despite distractions and interruptions, makes the best use of available time and resources and achieves desired results with little oversight.

Benefits

• 401(k) and Roth Retirement Savings Plans with employer paid Safe Harbor Employer Contributions to eligible employees.
• Competitive salary, incentive compensation plans and employee discounts.
• Employee Credit Union membership opportunities.
• Paid Leave for All Workers (PLAWA).
• Medical, Prescription, Dental, and Vision Plans for full-time employees only.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for full-time employees only.
• Basic Life and AD&D Insurance and Supplemental Life Insurance for full-time employees only.
• Short-Term and Long-Term Disability for full-time employees only.
• Voluntary Accident and Critical Illness for full-time employees only.
• VIP Network/ Nomi Health for full-time employees only.
• Employee Assistance Program (EAP) for full-time employees only.
• Identity Theft Protection for full-time employees only.
• Assured Partners Benefits Helpline for full-time employees only.
• Generous Paid Time Off (PTO) for full-time employees only.