Parts Product Specialist and Retail Store Team Associate
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About The Position
The position involves becoming the local expert on all categories of RV Parts and Accessories, focusing on product categories that require individual customer assistance and considerations such as fit, color, sizing, installation, technical considerations, or additional research. This includes products like Awnings, Hitches, Tow Bars, Airbags, Satellites, etc. The role requires assisting customers in researching, ordering, and arranging installation of these complex product categories, as well as suggesting additional products to enhance the customers' RV lifestyle experience. The associate will also provide support to the PPL Service Team by assisting in researching, ordering, and delivering products needed for Service Work Orders. The RV Superstore associate is expected to set an example for expert-level customer service and product knowledge, providing explanations and training as needed, and working with Dealership and Corporate Management to reach Customer Service, Merchandising, and Revenue benchmarks. Additionally, the associate will collaborate with the RV Superstore retail associates and management team to order, restock, and merchandise RV Parts and accessories, ensuring the RV Parts Superstore is an attractive, engaging, and organized environment for PPL Parts customers.
