Parts Procurement Specialist

Henry Schein

245d • $36,406 - $50,059 • Remote

About The Position

This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, as well as follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. TSM will also be responsible to follow up on open Return Materials Authorization (RMA) and help facilitate return authorizations through our vendors.

Requirements

• Typically 2 or more years of related experience.
• Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
• Ability to multitask utilizing multiple computer systems
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to handle a high call volume

Nice To Haves

• Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred.

Responsibilities

• Responsible for processing all parts orders
• Enters, updates and retrieves information through various computer systems
• Handles part inquiries, including questions, concerns and searches.
• Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
• Communicates with both internal and external customers regarding the status of parts orders through phone and email.
• Expedite priority part shipments and follows up with suppliers to verify delivery.
• Answer general questions from customers about equipment and service.
• Obtain, update and maintain RMA's from vendors to facilitate warranty returns.
• Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
• Work with Vendor Tech Services to help identify correct parts.
• Participate in special projects and performs other duties as required.

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED