Parts Procurement Specialist (SPO)

About the position

This is a hybrid role where most job duties can be conducted remotely, but may require periodic visits within a standard commute distance to centers for training, calibration with operations, and other opportunities. This role provides an excellent opportunity to contribute to a dynamic team in a fast-paced environment, supporting the success of a large collision repair operator. The ideal candidate will be passionate about operational excellence, eager to learn, and committed to delivering high-quality service to our repair centers and customers. Professional development and growth opportunities are available within the organization.

Responsibilities

• Act as the primary point of contact for parts procurement across multiple repair centers, consolidating and managing orders to ensure cost-effective and timely fulfillment.
• Process and manage parts orders from service advisors, ensuring accuracy in order specifications and delivery timelines.
• Collaborate with a diverse network of geographically dispersed vendors to source and secure the necessary parts, building strong relationships to support operational efficiency.
• Accurately input order details into the system, maintaining comprehensive and up-to-date records of all transactions.
• Verify that all parts ordered meet the required standards and specifications, resolving discrepancies promptly to avoid delays.
• Serve as a liaison between repair centers and vendors, providing updates on order status and addressing any issues that arise.
• Investigate and resolve order discrepancies, shortages, or quality issues proactively to minimize impact on repair timelines.
• Identify opportunities to streamline the parts procurement process, implementing best practices to enhance efficiency and cost savings.

Requirements

• High school diploma or equivalent; additional education or certifications in procurement, supply chain, or related fields is a plus.
• Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously.
• Exceptional attention to detail and accuracy in order processing and record-keeping.
• Effective communication and interpersonal skills to collaborate with vendors and internal teams.
• Ability to work independently while contributing to a team-oriented environment.
• Experience in parts ordering or inventory management is preferred, particularly within the automotive or collision repair industry.
• Mastery of part types (OEM, AM, LKQ, CAPA/non-CAPA, etc.), including knowledge of their applications and specifications.
• Proficiency with OPS tools and other procurement software or systems.
• Problem-solving skills with a proactive approach to addressing and resolving issues.