Parts Phone Service Tech

EQ United • Cassopolis, MI

1d

About The Position

Assisting customers over the phone by identifying and providing the correct parts for their needs, processing orders, and offering technical support. The ideal candidate will have a solid understanding of mechanical or electrical systems, excellent communication skills, and a commitment to customer satisfaction.

Requirements

• High school diploma or equivalent; technical certifications a plus.
• 1+ years of experience in a parts department, service center, or customer service role (automotive, HVAC, industrial, or similar industries preferred).
• Strong technical aptitude and knowledge of mechanical/electrical components.
• Excellent verbal and written communication skills.
• Ability to multitask and handle high call volumes with professionalism.
• Familiarity with inventory software, ERP/CRM systems, and Microsoft Office.
• Strong problem-solving skills and attention to detail.

Nice To Haves

• Bilingual (English/Spanish) a plus.
• Experience in [industry-specific] parts and service.

Responsibilities

• Respond to customer inquiries via phone and email regarding parts identification, availability, and compatibility.
• Use internal databases and catalogs to locate correct parts based on customer needs.
• Provide basic technical support and troubleshooting for parts and equipment.
• Process parts orders accurately and efficiently.
• Coordinate with the service and warehouse teams to ensure timely fulfillment.
• Maintain customer records and update order status in CRM or order systems.
• Follow up on backorders, returns, and warranty claims.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED