Parts Phone Sales - Coburg, OR

Freightliner Northwest • Coburg, OR

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About The Position

Gordon Truck Centers, Inc. is hiring a Parts Phone Sales (Corporate) representative to be based out of the Coburg, OR branch or other GTC facilities in the Pacific Northwest.
A successful candidate is responsible for providing accurate and timely price quotes and other information to customers for all our store locations, using the Company telephone system, with a high degree of efficiency, and to sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills.
Helping customers satisfy their transportation needs since 1986, GTC is an expanded network of 19 dealerships doing business as Gordon Truck Centers, Freightliner Northwest, Western Star Northwest, TrailerCraft, Western Mountain Bus, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. We're looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! Click to learn more about GTC.

Requirements

• Education: High School diploma or equivalent preferred.
• Experience: heavy duty truck dealership experience preferred;
• Skills: Must be professional and safety minded at all times. Excellent communication skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.

Responsibilities

• The Parts Phone Sales position is responsible for providing accurate and timely price quotes and other information to customers for all our store locations, using the Company telephone system, with a high degree of efficiency, and to sell heavy duty truck parts using parts manuals, both hard copy and electronic, with excellent customer service skills.
• Locate available parts using identified resources for when the dealership is out of stock of requested parts.
• Greet and assist customers with parts orders and questions using the Company telephone system.
• Use and operate a multi-line telephone system, computer and computer programs (such as Microsoft Office, Excel, 10 key and typing) with efficiency and accuracy.
• Invoice and process credit card transactions.
• Manage workflow in a face-paced environment, with the ability to provide excellent customer service.
• Manage tasks in a well-organized and detail oriented manner.
• Respond to customer and supplier inquiries about order status, changes or cancellations.
• Build relationships with internal and external customers.
• Other duties as assigned.

Benefits

• Gordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program (EAP).
• Eligible employees can enroll in our company Health Savings Account (HSA).
• Tuition reimbursement and profit sharing are available for employees.
• For retirement savings, GTC offers traditional pre-tax 401(k) and post-tax Roth 401(k) options.
• For qualifying employees, the company will match dollar for dollar of your contributions up to 3% of your income.
• Employees receive paid vacation, personal time off (PTO) and six (6) paid holidays.
• More information can be found at https://www.gordontruckcenters.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees