Parts Phone Room Sales

Midwest Peterbilt Group • Norfolk, NE

20d • Onsite

About The Position

The Parts Phone Room Sales person will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.

Requirements

• High School diploma or GED; or equivalent combination of education and experience
• Intermediate to advanced computer skills required

Nice To Haves

• 1 year of experience in the heavy-duty truck industry preferred
• Prior call room experience preferred

Responsibilities

• Determine replacement part required by customer request or customer description of malfunction
• Inform customer on substitution or modification of part when identical replacement is not available
• Fill parts orders received by telephone
• Utilize computer or catalog to determine part stock number and price
• Receive and fill telephone orders for parts
• Prepare wreck estimates and fax to customer
• Keep work area neat and organized
• Complete training requirements for the parts department
• Attend scheduled parts meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED