Parts Operations Supervisor

Wheeler Machinery Co•Salt Lake City, UT

14d

About The Position

Lead the Salt Lake City branch’s front-line parts operations with a focus on counter sales, parts sourcing and providing solutions for our customers, including our service department. Foster a growth minded, lean thinking culture that brings out the best in the team every day. Create a safe, efficient, and customer-focused environment that delivers a world-class experience ensuring parts are available and delivered quickly and reliably to unlock value for our customers.

Requirements

5–10 years of leadership experience in parts operations or customer-facing roles.
Strong understanding of counter sales, parts sourcing, and customer service best practices.
Proven ability to lead teams, solve problems, and drive continuous improvement.
Proficiency in parts systems (DBS, SIS 2.0, Parts.CAT.com) and Microsoft Office.
Excellent communication, organizational, and leadership skills.

Nice To Haves

Bachelor’s degree preferred or equivalent experience.

Responsibilities

Champion a zero-accident workplace using TRACK and Total Safety Management systems.
Promote a growth minded, lean thinking culture that empowers team members to “See it, Do it, Teach it.”
Ensure all team members are equipped and supported to work safely and return home safely each day.
Implement a 5S lean mentality throughout Salt Lake City operations.
Lead the counter teams to deliver a world-class customer experience whether in person, by phone, or online.
Ensure parts are sourced quickly and accurately, using alternative solutions when needed.
Collaborate with the Regional Operations, Logistics, and Supply Chain teams to provide seamless service across all customer touchpoints.
Resolve customer issues with urgency, ownership, and a solutions-first mindset.
Use lean principles to eliminate waste and improve efficiency in counter and sourcing operations.
Coordinate with warehousing, logistics, and supply chain teams to ensure timely fulfillment.
Monitor KPIs and implement improvements using PSQDC (People, Safety, Quality, Delivery, Cost) tools.
Support parts programs such as CVA kits, will-call staging, and emergency order fulfillment.
Promote and support the use of digital platforms like Parts.CAT.com, SIS 2.0, and Parts Viz.
Develop and implement SOPs to streamline counter and sourcing workflows.
Embrace new technologies that enhance the customer experience and operational efficiency.
Track and optimize key expenses including freight, personnel, and emergency order costs.
Implement cost-control measures while maintaining high service levels.
Build and mentor a high-performing counter sales and sourcing team.
Provide coaching, training, and development opportunities to grow future leaders.
Foster a One Unified Team approach across departments and shifts.
Align Salt Lake City operations with enterprise-wide goals and Caterpillar standards.
Pilot new initiatives and share best practices across the organization.
Represent the Salt Lake City branch in cross-functional projects and leadership forums.