Parts Operations Specialist

Empire Cat•Mesa, AZ

10h

About The Position

Assist customers by accepting parts orders and processing them in the most expedient, efficient manner. Perform all branch store Parts Department functions and operations, which may include warehousing, stocking, shipping and receiving, will call, shop and field service parts orders and expediting, customer calls, walk in orders and expediting, parts return credits, and core acceptance inspections and credits. Maintain the parts inventory as required.

Requirements

Must have interpersonal skills sufficient to assist customers and employees in a professional manner.
Must have Caterpillar reference sources knowledge and usage experience.
Must have sales techniques sufficient for recommending additional parts needed.
Must have knowledge of Caterpillar parts, customer operations, customer transportation methods, and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
Must have computer skills sufficient to use Empire’s computer systems and office software.
Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job
Must have knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and all parts related work areas and their functions.
Ability to maintain consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Minimum 1 year experience in a Parts Sales environment.
Must have and maintain a valid motor vehicle driver’s license.
Forklift operators’ certification.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Previous experience in all Parts Department areas preferred.

Responsibilities

Acknowledges customers.
Demonstrates superior customer relations and interdepartmental cooperation skills.
Writes Parts Sales Orders (PSO) and parts return credits.
Maintains knowledge and understands products sold by Empire.
Provides oral and/or written parts quotations to customers.
Processes mail in and fax parts orders.
Fills orders from stock.
Fabricates hoses and battery cables.
Performs warehousing functions.
Receives stock and freight shipments, replenishes shelf stock, and packages parts for shipment.
Assists in maintaining inventory accuracy.
Prepares manifests for materials being shipped according to carrier's and EMPIRE's procedures.
Works safely at all times.
Adheres to all applicable safety policies.
Complies with all company policies, procedures, and standards.
Ensures all Parts and Warehouse areas clean and neat at all times.
Writes change and new locations for parts stock.
Operates parts delivery truck, forklift, and other material handling equipment following all safety practices and rules.
Processes cores for core acceptance and issue credits.
Accepts after-hours parts calls.
Performs Will Call duties and functions.
Understands and follows all procedures for handling Will Call parts and returns.
Processes, handles, and records cash for cash sales transactions as required.
Works within and promotes corporate values.