Parts Manager

Penske Automotive Group•Vienna, VA

About The Position

The Parts Manager is responsible for meeting the established goals for profit and return on investment on dealership capital invested in parts inventory through wholesale and retail sale of parts. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff management, security, pricing, marketing, merchandising, displaying, and advertising of parts inventory.

Requirements

Ability to effectively hire personnel required to meet departmental and organizational goals
Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals
Ability to effectively lead a team to achieve departmental and organizational goals
Ability to demonstrate proper techniques for stocking, inventory control, customer service, and associated duties in accordance with generally accepted standards and company policy
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department
Ability to facilitate and/or conduct technical training
Computer proficiency
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to process data and organize it for management analysis
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to understand and follow work rules and procedures
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Ability to interact well with others and be a positive influence on morale of department, dealership and organization
High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Valid Driver's License

Nice To Haves

Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience. Minimum of 2-3 years Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
ASE Certification preferred but not required
i-Car Certification preferred but not required
Specific manufacturer's certification preferred but not required

Responsibilities

Directs and schedules the work of all parts department employees
Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins
Prepares and administers an annual operating budget for the parts department
Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals
Monitors employees daily productivity reports and corresponding payroll records
Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer
Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and "self-service" retail customers
Takes advantage of all manufacturers' inventory co-op advertising as part of sales promotions
Coordinates marketing and sales promotions with appropriate company personnel
Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals
Monitors and adjusts inventory to minimize obsolescence of parts in inventory
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
Controls accounts receivables for parts department
Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs
Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display
Directs parts delivery program to wholesale customers
Maintains delivery vehicles for delivery program
Directs shipping and receiving efforts to ensure timely processing of parts being received and being delivered
Establishes and maintains a program to ensure maximum customer satisfaction and loyalty
Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty
Establishes and maintains good working relationships with service drive departments and the sales department
Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business. Develops promotions to increase wholesale business.
Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner
Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures
Understands, keeps abreast of, and complies with regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
Ensures that proper safety equipment is available and being used by employees in the parts department
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards with adherences to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned