Parts Manager

Ballard Truck Center•Avon, MA

1d•Onsite

About The Position

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years. Ballard Truck Center in Avon, MA has immediate openings for a Parts Manager. Job Overview: The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying.

Requirements

Minimum: high school diploma or equivalent
Minimum: 2-3 years parts manager (automotive or heavy truck)
Minimum: 1 year inventory management
Proficient computer skills
Good leadership skills
Good communication
Time management

Nice To Haves

Preferred: Managing of a department of 10 or more employees
Preferred: CDK software
Preferred: Heavy duty truck dealership
Preferred: Drivers License

Responsibilities

Forecast goals and objectives for the department and strive to meet them
Strive for harmony and teamwork with all other departments.
Work with Service Manager to ensure both departments work cohesively together
Attend and engage in monthly parts managers’ meetings to keep up with company polices, guidelines and goals; and to participate in choosing future parts sales promotions.
Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
Handle customer complaints immediately and according to the dealership’s guidelines.
Enforce the companies pricing policy that balances volume, customer loyalty, and the cost of doing business
Enforce the companies policy on the special ordering of parts
Direct outside parts and counter sales efforts
Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing
Direct shipping and receiving efforts to ensure timely processing
Monitor daily reports such as DOE, DOC, and sales productivity
Enforce safety requirements, including but not limited to fork lift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know
Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals
Ensure that all purchases are properly accounted for before payment is mad/invoices are approved
Compiles and submit month end numbers and adjustments to the accounting department by the deadline.
Inventory management
Hire, train, motivate, counsel, and monitor the performance of all parts department staff
Direct and schedule the activities of all parts departments employees
Provide technical assistance to parts department employees
Ensure all parts department employees understand and are performing their duties and responsibilities
Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
Monitor parts department employees’ payroll record
Performance management off employees (including conducting annual performance reviews)