Parts Manager

Dobbs Peterbilt•Union Gap, WA

About The Position

The Parts Manager leads all aspects of the parts department to achieve operational excellence, financial performance, and customer satisfaction goals. This role is responsible for executing the dealership’s parts strategy, driving market share growth, maximizing profitability, and maintaining disciplined processes that ensure reliability, accuracy, and efficiency. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

Minimum 5 years of progressive experience in parts operations, with at least 2 years in a management or supervisory role.
Proven success managing a P&L and achieving measurable financial and operational results.
Strong understanding of OEM and aftermarket parts programs, procurement, and inventory control.
Proficiency with dealership management systems (DMS) such as Karmak Fusion.
Excellent leadership, communication, critical thinking and problem-solving skills.
Ability to manage competing priorities in a fast-paced, customer-driven environment.

Nice To Haves

Prior experience in a heavy-duty truck dealership strongly preferred.

Responsibilities

Lead, coach, and develop all parts personnel, including inside counter staff, outside sales, warehouse, and delivery teams.
Establish clear expectations, accountability standards, and performance goals aligned with dealership and corporate objectives.
Build a positive culture that emphasizes teamwork, reliability, and consistent value delivery to customers.
Conduct regular team meetings, training, and individual development discussions to strengthen technical knowledge and sales capability.
Own and manage the parts department’s P&L, including sales, gross profit, operating expenses, and contribution margin.
Develop and execute action plans to achieve or exceed budgeted financial targets.
Monitor monthly financial statements and KPIs to identify trends, control costs, and capture missed opportunities.
Maintain pricing integrity through adherence to approved pricing matrices, margin targets, and vendor programs.
Drive freight recovery, warranty compliance, and vendor rebate capture to improve department profitability.
Increase market share through targeted business development, territory planning, and competitive pricing strategies.
Partner with outside sales representatives to grow fleet, independent shop, and retail customer segments.
Promote OEM and FleetSelect programs to strengthen brand loyalty and expand aftermarket penetration.
Monitor market trends, customer feedback, and competitor activities to adapt strategies that position the dealership as a preferred supplier.
Collaborate with the Service and Truck Sales departments to maximize internal sales and cross-departmental revenue opportunities.
Oversee daily operations, ensuring all processes for ordering, invoicing, returns, and shipping are completed accurately and on time.
Maintain compliance with company policies, manufacturer requirements, and safety standards.
Ensure warehouse and counter areas reflect professionalism, cleanliness, and efficiency standards consistent with the dealership’s brand.
Partner with corporate parts leadership and procurement teams to standardize processes and implement best practices from the Parts Playbook.
Maintain optimal inventory levels to support customer demand and internal needs without excessive overstock.
Manage inventory health through cycle counts, obsolescence control, and accurate replenishment.
Track inventory turns, fill rates, and backorder levels to ensure efficiency and availability.
Coordinate with purchasing and vendor representatives to forecast demand and manage special-order activity.
Ensure timely, accurate, and courteous service to all internal and external customers.
Resolve escalated customer concerns promptly and professionally.
Build lasting relationships with key accounts and vendors to strengthen loyalty and ensure continued business growth.
Promote a customer-first culture that emphasizes responsiveness, reliability, and follow-through.