Parts Manager, Diesel & Heavy-Duty Trucks

Advantage Truck Group•Westfield, MA

34d•$85,000 - $140,000

About The Position

Advantage Truck Group - ATG has a new opportunity for a Parts Manager to join the team on full-time basis. The Parts Manager strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising. ATG has competitive pay, benefits and a supportive team environment. Moreover, we offer state of the art training programs to help you build your skills to increase your earning potential.

Requirements

Five to ten years related experience in dealership parts department setting - REQUIRED
Organizational and time management skills
Strong written and verbal communication skills
Strong computer proficiency
Strong attention to detail
High school diploma or equivalent required.
Must have a valid state Driver’s license
Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds.
Must be able to maintain stationary positions throughout the work day due
Must be able to bend, stretch, kneel, and squat to perform required tasks
Must be able to stand and walk for prolonged periods
All Candidates must pass a CORI check, criminal background check, MVR check

Responsibilities

Assist in the hiring and disciplinary needs of all parts department staff
Create and manage branch parts department organizational chart; including identifying all current employees and their roles as well as needed positions.
Monitor employee’s payroll records, overtime, and vacation schedules; ensuring adequate staff coverage in all roles at all times
Train, mentor, motivate, counsel, and monitor performance and development of all staff (including at minimum 1 annual review to discuss progress and monthly review of training achievements)
Provide technical and procedural direction to all staff.
Direct and schedule activities and duties of all staff, including conducting regular department meetings to discuss problems of mutual interest and strategies, creating a more efficient operation
Develop, enforce, and monitor processes to enhance customer satisfaction. Addresses all customer complaints swiftly and accordingly to company guidelines
Meet daily with service and/or body shop manager to address any issues and discuss opportunities for improvement
Communicate regularly with network department managers to address issues and/or identify opportunities for improvement
Assist in developing forecast goals and objectives for branch department
Review and monitor KPI information and additional available DMS reports to ensure objectives are met
Work with staff and counterparts to assist in developing and promoting sales campaigns
Regularly review with staff department MTD and YTD budget and performance.
Assist in ensuring inventory levels are consistent with needs of customer market and service department; maximizing inventory turns
Monitors and adjust inventory discrepancies on daily basis
Ensure customer credits are issued in a timely manner
Ensure core returns are processed and returned in a timely manner.
Ensure required inventory returns are pulled, processed and returned as directed.
Contributes to the creation of, monitors, and enforces all Network departmental Processes
Enforce Safety requirements as needed
Delegate tasks as needed and follow up with staff to ensure daily duties completed