Parts Manager

Bailey Equipment and Intralogistics • Dalton, GA

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About The Position

Bailey is seeking an experienced Parts Manager to lead the Parts Department at our Dalton, GA branch. This role is responsible for the overall performance of the Parts Department—including inventory management, vendor relationships, customer support, and daily operations—while also leading and developing a high-performing parts team.

The Parts Manager works closely with the Service Manager, Sales team, and other branch leaders to ensure parts availability, accuracy, and efficiency that directly support customer uptime and branch profitability. This position reports directly to the Service Manager.

Requirements

• The individual in this position should be responsible, proactive, personable, a problem solver, reliable, a team player, ethical, intelligent, a leader, and able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees.
• 2+ years of management experience
• Excellent interpersonal and customer/employee relations skills
• Strong leadership, management, and sales skills
• Great communication skills (written and verbal)
• Willingness to learn new technology
• Working knowledge of office equipment operations
• Highly motivated
• Knowledgeable about our equipment and the market

Nice To Haves

• College Degree (preferred)
• 2+ years experience in parts and/or service (preferred)

Responsibilities

• Lead and manage all Parts Department staff and daily department operations.
• Oversee receiving, stocking, and organization of all parts, including emergency and special orders.
• Ensure incoming parts orders are processed promptly so customers receive orders as quickly as possible.
• Ensure all counter documents are closed daily and emergency orders are placed prior to shipping deadlines.
• Track and follow up on all open customer and vendor orders to confirm ship dates and resolve delays.
• Review and approve vendor invoices (EDI and manual) daily, verifying pricing, quantities, and freight accuracy.
• Manage parts returns, ensuring all credits are received and return documentation is properly completed and tracked.
• Order departmental and branch supplies as needed (paper, shipping materials, bin boxes, etc.).
• Analyze and manage inventory levels to ensure optimal stock quantities while minimizing excess and obsolescence.
• Ensure truck stock and consignment reports are run daily.
• Review customer consignments at least every 30 days to ensure proper stock levels and accurate billing.
• Prepare for and complete annual inventories at the branch, on company vehicles, and at customer consignments.
• Review monthly performance and inventory reports with the Service Manager and develop action plans for improvement.
• Communicate professionally and timely with suppliers, vendors, customers, and internal teams.
• Work closely with the Service Manager, Sales team, and Service staff to quote parts and support service jobs.
• Build and maintain strong vendor relationships while upholding Bailey’s standards and expectations.
• Participate in Parts Manager meetings and collaborate with other branches to share best practices.
• Create and maintain a professional, team-oriented department culture focused on accuracy, service, and accountability.
• Clearly communicate expectations, roles, and performance goals to Parts Department employees.
• Provide regular performance updates to the Service Manager and escalate issues promptly.
• Complete annual performance reviews for Parts Department employees in coordination with the Service Manager.
• Partner with HR and the Service Manager to recruit, onboard, and retain a high-performing parts team.
• Ensure all safety policies and procedures are followed within the Parts Department.
• Address safety incidents appropriately, including documentation, reporting, training, and corrective action.
• Ensure all required training is completed and identify additional training needs for department staff.
• Work with the Service Manager and Corporate Trainer to support internal and supplier-provided training programs.
• Utilize DIS, Service Logistics, and other company systems to manage parts operations efficiently.
• Ensure Parts Department employees are properly trained and proficient in required systems and tools.
• Support Bailey’s environmental initiatives and sustainability goals at the branch level.
• Perform additional duties and special projects as assigned.

Benefits

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short and long term disability.
• Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager