Parts Manager II - Rental

Gregory Poole•Raleigh, NC

About The Position

PRIMARY FUNCTION: This position is responsible for efficiently managing and directing all aspects of Rental Parts Operations in a manner, which insures maximum benefits for the dealership. Coordinates activities and cooperates with other dealership departments to best serve the customer. ESSENTIAL DUTIES: Establishes departmental policies and procedures to develop the skills and knowledge of all Parts Department personnel, good attitudes and a pride in personal and dealership appearance, and full utilization of the automated inventory control system. Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail. Ensures all counter sales staff are proficient in the area of suggestive selling of related items. Establishes procedures to detect errors and bring errors to the attention of the person(s) involved, implementing corrective action to prevent similar future mistakes. Establishes procedures to determine violations of company policy, reviewing offenses with appropriate managers to determine corrective action. Ensure that the Company receives full value for time and materials purchased. Obtains competitive bids and purchases supplies as required. Implement control system(s) to ensure effective use of supplies, utilities and time. Utilizes effective security measures in the areas of purchasing, shipping and receiving and facilities. Suggest improvements to existing policies and procedures. Develops and maintains policies and procedures which prevent pilferage and embezzlement from the company. Ensure that all department employees have a thorough understanding of their duties and responsibilities. Maintains adequate staffing to ensure that at least one person is qualified to fill any specific job position, including the manager's position. Participates in the hiring and training of new employees to ensure proper and adequate manning of the department. Ensures that each employee is familiar with all phases of the counter operation so that sickness and vacations do not hamper workflow. Assists in annual performance reviews for staff. Demonstrates complete knowledge of the G.P.E.C. order entry system and related support systems. Aids parts counter personnel, stocking personnel, delivery drivers and other department staff. Inform the Group Leader of activities and/or events affecting personnel, inventory, ordering, etc. Make parts book inserts and NPR changes as received. Maintains updated parts books for allied equipment. Handles paperwork for filing claims. Codes all vendor invoices, freight invoices, and manually generated Caterpillar invoices and credits (CAT invoices, literature orders, and special orders) for distribution to Raleigh Accounting Dept. Updates vendor files. Maintains physical appearance of the counter sales area by insuring the counter and display areas are clean and orderly and suggesting physical improvements to the Branch Manager. Conduct periodic branch visits to the assigned region to support operational execution Audit, coach and collaborate with parts store employees and management to continuously improve performance to meet business objectives. Work closely in collaboration with sales, service leaders and warehouse teams within the territorial branches, to ensure smooth parts operations flow while focusing on the customer experience. Oversee the sharing system and fulfillment of parts within CCRS rental. Be a liaison to IT / ERP / Inventory Control for troubleshooting issues and in providing field feedback, including for systems and workflow improvements. Uphold the Core Values of Commitment, Integrity, Teamwork, Excellence and Safety by embracing the Gregory Poole way

Requirements

Education: High school graduate, prefer a community/technical college graduate in business or similar field.
Work Experience: Six years of related work experience, two of which must be with Gregory Poole Equipment Company, another Caterpillar Dealer and/or Caterpillar.
Physical: Must be able to sit for long periods using a PC. Ability to clearly communicate in verbally and in writing. Must be able to periodically travel for business meetings.
Other: Must have at least intermediate PC skills, preferably with MS Excel and Word.

Nice To Haves

Mechanical experience would be beneficial.

Responsibilities

Establishes departmental policies and procedures to develop the skills and knowledge of all Parts Department personnel, good attitudes and a pride in personal and dealership appearance, and full utilization of the automated inventory control system.
Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
Ensures all counter sales staff are proficient in the area of suggestive selling of related items.
Establishes procedures to detect errors and bring errors to the attention of the person(s) involved, implementing corrective action to prevent similar future mistakes.
Establishes procedures to determine violations of company policy, reviewing offenses with appropriate managers to determine corrective action.
Ensure that the Company receives full value for time and materials purchased.
Obtains competitive bids and purchases supplies as required.
Implement control system(s) to ensure effective use of supplies, utilities and time.
Utilizes effective security measures in the areas of purchasing, shipping and receiving and facilities.
Suggest improvements to existing policies and procedures.
Develops and maintains policies and procedures which prevent pilferage and embezzlement from the company.
Ensure that all department employees have a thorough understanding of their duties and responsibilities.
Maintains adequate staffing to ensure that at least one person is qualified to fill any specific job position, including the manager's position.
Participates in the hiring and training of new employees to ensure proper and adequate manning of the department.
Ensures that each employee is familiar with all phases of the counter operation so that sickness and vacations do not hamper workflow.
Assists in annual performance reviews for staff.
Demonstrates complete knowledge of the G.P.E.C. order entry system and related support systems.
Aids parts counter personnel, stocking personnel, delivery drivers and other department staff.
Inform the Group Leader of activities and/or events affecting personnel, inventory, ordering, etc.
Make parts book inserts and NPR changes as received.
Maintains updated parts books for allied equipment.
Handles paperwork for filing claims.
Codes all vendor invoices, freight invoices, and manually generated Caterpillar invoices and credits (CAT invoices, literature orders, and special orders) for distribution to Raleigh Accounting Dept. Updates vendor files.
Maintains physical appearance of the counter sales area by insuring the counter and display areas are clean and orderly and suggesting physical improvements to the Branch Manager.
Conduct periodic branch visits to the assigned region to support operational execution Audit, coach and collaborate with parts store employees and management to continuously improve performance to meet business objectives.
Work closely in collaboration with sales, service leaders and warehouse teams within the territorial branches, to ensure smooth parts operations flow while focusing on the customer experience.
Oversee the sharing system and fulfillment of parts within CCRS rental.
Be a liaison to IT / ERP / Inventory Control for troubleshooting issues and in providing field feedback, including for systems and workflow improvements.
Uphold the Core Values of Commitment, Integrity, Teamwork, Excellence and Safety by embracing the Gregory Poole way