Parts Inside Sales Representative
About The Position
Position Information: The full time Inside Sales Representative is responsible for customer service and incoming sales. This position will work directly with the Parts Inventory Manager and will also be responsible for promoting additional sales and exceptional customer satisfaction to increase parts sales. Areas of Emphasis: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management Be a great team member Successfully Maintain the following accountabilities Manage incoming customer communication Promote additional sales Maintain all current brand training requirements Professionally handle any customer concerns as they arise Duties and Responsibilities: Greet every customer, every day Maintain high ethical standards when dealing with customers, co-workers and vendors Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards Answer calls in a timely and professional manner Maintain excellent relationships with accounts Works with all aspects of wholesale team to ensure customer is taken care of Provide a one stop shop for all customer needs Keep up to date on any special programs being promoted by External sales and brands Communicate bulk sales to purchaser/supervisor to ensure we are sourcing responsibly Offer related sales Completion of all OEM Training Requirements as assigned Attendance of all required meetings per directives Consistent learning on parts knowledge to provide excellent customer experience Maintain knowledge of dealership software and brand software ensuring all avenues are explored to benefit customer Assist customer to fill special circumstances, returns, or sales Act as customers advocate to address, and support all customer service issues that may deter business Communicate with all teams as necessary to ensure order accuracy Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Requirements
- Valid driver’s license and good driving record.
- Ability to read and comprehend instructions and information.
- High school diploma or the equivalent.
Nice To Haves
- Previous automotive parts experience preferred.
Responsibilities
- Manage incoming customer communication
- Promote additional sales
- Maintain all current brand training requirements
- Professionally handle any customer concerns as they arise
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Answer calls in a timely and professional manner
- Maintain excellent relationships with accounts
- Works with all aspects of wholesale team to ensure customer is taken care of
- Provide a one stop shop for all customer needs
- Keep up to date on any special programs being promoted by External sales and brands
- Communicate bulk sales to purchaser/supervisor to ensure we are sourcing responsibly
- Offer related sales
- Completion of all OEM Training Requirements as assigned
- Attendance of all required meetings per directives
- Consistent learning on parts knowledge to provide excellent customer experience
- Maintain knowledge of dealership software and brand software ensuring all avenues are explored to benefit customer
- Assist customer to fill special circumstances, returns, or sales
- Act as customers advocate to address, and support all customer service issues that may deter business
- Communicate with all teams as necessary to ensure order accuracy
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
