Parts Identification Specialist (MFG Support)

Parts TownAddison, IL
8h$19 - $25Hybrid

About The Position

As an integral part of our rapidly growing team, Parts Identification Specialists (internally known as Parts Detectives) are primarily responsible for answering inbound calls ( as the Manufacturer ) to provide our mutual customers with the correct repair part numbers . We’re looking for meticulous and detail-oriented candidates that want to take their technical skillset to the next level and provide top-notch customer service in the process!

Requirements

  • You’re an all-star communicator and are proficient in English (both written and verbal). If you are bilingual in English & Spanish – that’s a bonus!
  • You have a quality, high speed internet connection at home.
  • You have at least 1 year(s) of experience in a customer service or technical support role .
  • You have a passion for problem-solving , pay close attention to detail, and thrive in a fast-paced environment .
  • You enjoy working with people and take pride in providing exceptional customer experience.
  • You thrive within a fast paced, team-oriented environment .
  • You are confident communicating over the phone and through various offline applications.
  • You know MS Office (you may not be a master but you’re on your way).
  • You're available to work M-F from 9 :30 AM - 6 :00 PM (CST) / 10 :30 AM – 7:00 PM (EST) with flexibility as needed

Nice To Haves

  • If you are bilingual in English & Spanish – that’s a bonus!

Responsibilities

  • Answer a high volume of inbound calls (40-50 per day on average) to assist with parts identification inquiries .
  • Research and escalate requests by navigating through equipment manuals, technical diagrams, parts listings, and manufacturer remote desktop systems to identify the correct part number information .
  • Log prime details of each call into our CRM , review and follow up on open cases within 2 business days, and close out resolutions as soon as possible .
  • Deliver top-notch customer service while effectively communicating part information in a professional and friendly manner .

Benefits

  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
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