Parts Identification Specialist (MFG Support)

Parts Town • Addison, IL

8h • $19 - $25 • Hybrid

About The Position

As an integral part of our rapidly growing team, Parts Identification Specialists (internally known as Parts Detectives) are primarily responsible for answering inbound calls ( as the Manufacturer ) to provide our mutual customers with the correct repair part numbers . We’re looking for meticulous and detail-oriented candidates that want to take their technical skillset to the next level and provide top-notch customer service in the process!

Requirements

• You’re an all-star communicator and are proficient in English (both written and verbal). If you are bilingual in English & Spanish – that’s a bonus!
• You have a quality, high speed internet connection at home.
• You have at least 1 year(s) of experience in a customer service or technical support role .
• You have a passion for problem-solving , pay close attention to detail, and thrive in a fast-paced environment .
• You enjoy working with people and take pride in providing exceptional customer experience.
• You thrive within a fast paced, team-oriented environment .
• You are confident communicating over the phone and through various offline applications.
• You know MS Office (you may not be a master but you’re on your way).
• You're available to work M-F from 9 :30 AM - 6 :00 PM (CST) / 10 :30 AM – 7:00 PM (EST) with flexibility as needed

Nice To Haves

• If you are bilingual in English & Spanish – that’s a bonus!

Responsibilities

• Answer a high volume of inbound calls (40-50 per day on average) to assist with parts identification inquiries .
• Research and escalate requests by navigating through equipment manuals, technical diagrams, parts listings, and manufacturer remote desktop systems to identify the correct part number information .
• Log prime details of each call into our CRM , review and follow up on open cases within 2 business days, and close out resolutions as soon as possible .
• Deliver top-notch customer service while effectively communicating part information in a professional and friendly manner .

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed