Parts Front Counter Associate - Las Vegas, NV

Velocity Vehicle Group•Las Vegas, NV

1d•$20 - $28•Onsite

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships, providing a full-service experience from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, combined with our Leasing and Rental business and financial services division. VVG is a dynamic and rapidly expanding organization, seeking individuals who relish daily challenges and are passionate about delivering top-notch customer service. The Parts Front Counter Person will be the face of our dealership, engaging with customers and driving the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player, you'll maintain the cleanliness and organization of the parts department, pull parts for customers, handle returns, and contribute to merchandise displays. Your commitment to superior customer service extends to promptly greeting customers, resolving concerns to their satisfaction, and upholding ethical business practices.

Requirements

High school diploma or the equivalent
Three years or more experience with heavy-duty trucks and parts
OEM Dealer experience
Demonstrated knowledge of truck engines, transmissions and rear axles
Knowledge of after-market vendors
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment and mechanical parts
Proficient in relevant computer applications
Required language proficiency to effectively communicate with customers
Ability to effectively listen
Ability to interpret customer needs
Self-motivated

Nice To Haves

Experience in customer service environment preferred
Data Entry and strong typing skills preferred

Responsibilities

Sells products for the repair of trucks according to customers’ needs
Sells services for the repair of trucks to meet customer needs
Maintains customer goodwill by greeting and acknowledging all customers
Answers customer inquiries
Fulfills customer requests
Sells additional parts and services by recognizing opportunities to up-sell
Follows prescribed cash, credit and check processing procedures of the dealership
Pulls parts for customers
Receives returns from customers
Assists in keeping parts department clean and orderly
Records all sales and/or customer transactions
Assists Parts Manager with merchandise displays
Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
Uses dealership equipment and resources safely and proficiently
Greets customers immediately in a courteous manner
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
Performs cashiering functions after hours
Answers telephone calls after hours