Parts Customer Service

EZ LOADER BOAT TRAILERS INC•Spokane, WA

6d•$18 - $20•Onsite

About The Position

The Parts Customer Service is responsible for assisting customers and other EZ Loader facilities with Trailer parts sales and customer service. They will handle all necessary email, phone, and in person parts transactions, as well as be the service contact point for trailer service. Essential Duties and Responsibilities: Include the following other duties may be assigned. Customer service Greet customers with integrity and assist them in finding the parts they are looking for, including answering questions, educating them on product usage and providing advice for maintenance and installation Intervene in situations where a customer is dissatisfied create creative solutions to maintain business when dealing with backorders, damaged parts or stock-outs Answers telephone promptly and courteously. Return voicemail messages promptly Parts department answering machine Answer customer requests or disseminate information accordingly Follow through with email (electronic) inquiries with PN’s, pricing, etc. Use well-constructed dialog. Provide an electronic quote Enter orders into the computer system with accuracy and efficiency Print and/or email Sales Orders to the correct department/location o Notify customers promptly of any shortages or shipping delays Additional Job Responsibilities Fill Orders for Shipment – gather, package, ship in an efficient and timely manner This will require knowledge/learning different electronic shipping and receiving programs to complete daily transactions Operate credit card transactions with accuracy Over the counter customer (OTC) sales Must dress appropriately to interact with general public Record all sales and/or credit customer transactions that occur Follow prescribed cash, credit, and check processing procedures Must be able to calculate cash efficiently and with integrity Assist with inventory management, verify parts are correctly stocked and displayed

Requirements

All Employees Follow Mission, Vision & Values.
Maintain a positive work atmosphere
Continue to grow lean knowledge and use the tools to identify and assist with continuous improvement.
Comply with safety regulations and maintain clean and orderly work areas.
High school diploma or general education degree (GED); or 2 - 5 years related experience and/or training; or equivalent combination of education and experience.
Ability to read, write and perform basic mathematical calculations.
Proficiency in computers is required, particularly in Microsoft Office-based programs.
Valid Driver’s license required.
Ability to read and comprehend simple instructions, short correspondence, and memos and able to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations with customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to be able to draw and interpret bar graphs.
Ability to read and comprehend measuring tools such as a tape measure.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must be willing to learn and practice continuous improvement techniques such as, but limited to, 5S and set-up reduction.
Able to participate and lead in a team-oriented environment with the willingness to assist and train others.
Demonstrate safe behavior and support department/plant Safety goals in a continuous improvement process.
Able to work a flexible schedule, including overtime, weekends before and after schedule as needed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Associates degree or greater preferred.

Responsibilities

Assist customers with trailer parts sales and service
Handle email, phone, and in-person parts transactions
Serve as the service contact point for trailer service
Greet customers and assist them in finding parts
Answer customer questions and provide product usage advice
Intervene in customer dissatisfaction situations and create solutions
Answer telephone promptly and courteously
Return voicemail messages promptly
Answer customer requests and disseminate information
Follow through with email inquiries with PN’s, pricing, etc.
Provide electronic quotes
Enter orders into the computer system
Print and/or email Sales Orders
Notify customers of shortages or shipping delays
Fill Orders for Shipment – gather, package, ship in an efficient and timely manner
Operate credit card transactions with accuracy
Handle over the counter customer (OTC) sales
Record all sales and/or credit customer transactions
Follow cash, credit, and check processing procedures
Calculate cash efficiently and with integrity
Assist with inventory management