Parts Counterperson

Huntersville Ford•Huntersville, NC

About The Position

Huntersville Ford is a proud part of the Krause Auto Group and has long been a trusted dealership in the Lake Norman and greater Charlotte community. We are known for delivering honest, high-quality service and building lasting relationships with our customers, local businesses, and community partners. Our dealership is fast-paced, team-oriented, and focused on doing things the right way—for our customers and for each other. We invest in our people, promote from within, and create an environment where employees are respected, supported, and given the opportunity to grow. If you’re looking for a dealership that values professionalism, teamwork, and long-term careers, Huntersville Ford is a great place to work. The Parts Advisor is responsible for managing the parts sales process from initial request through final delivery while providing a high level of service to both internal departments and retail customers.

Requirements

High school diploma or equivalent; prior automotive parts experience preferred
Strong communication, organization, and time-management skills
Ability to read and interpret parts catalogs, estimates, and technical documentation
Comfortable performing basic math calculations including pricing, discounts, and percentages
Ability to work efficiently in a team-oriented, customer-focused environment
Valid driver’s license with a clean driving record

Responsibilities

Oversee the complete parts sales process from quote to fulfillment
Accurately identify, price, and order parts using electronic parts catalogs
Communicate clearly and professionally with technicians, advisors, body shop staff, and customers regarding parts availability and status
Answer inbound phone calls and provide accurate pricing, availability, and product information
Review body shop estimates to ensure correct parts selection and pricing alignment
Pull, fill, and stage parts orders from inventory for internal and external customers
Perform weekly bin checks and assist with inventory accuracy and organization
Ensure all internal parts requests are properly billed to the correct service repair orders
Receive payments from retail customers or secure credit authorization as needed
Identify out-of-stock items, source parts from outside vendors, and submit emergency orders when required
Proactively notify the Parts Manager of inventory shortages or urgent material needs
Deliver consistent, high-quality customer service in a fast-paced dealership environment